The ACCC continues to demonstrate its determination to protect consumers from potentially unlawful subscription services by filing proceedings against Amazon AU alleging various breaches of ACL relating to unfair contract terms.
The Australian Competition and Consumer Commission (ACCC) has brought proceedings in the Federal Court of Australia against Amazon Commercial Services Pty Ltd (Amazon AU) alleging that contracts entered into by consumers for a subscription to the streaming service Amazon Prime contain unfair contract terms that allow Amazon AU to make significant changes to its services without affording the subscriber the opportunity to receive a refund or reasonable redress.
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